Dealing with Jerks! – How to deal with difficult people

People can be difficult! In this workshop Kirk shares a powerful and effective 3-step approach to dealing with difficult people and difficult situations. One of the keys to dealing with difficult people is to quickly assess what the key issues is and then addressing it in a more collaborative way. The key issues is not always what you think it is and is most often not found in facts.

By learning the 3 key aspects to any difficult situation and in dealing with difficult people Kirk shares real-world practical skills that will diffuse any situation to make it more positive and instill joint problem solving.

Difficult people can be at work, at home, on the freeway and even in the department store. Learn how effectively diffuse the situation to find a more positive solution.

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